If you stumbled across this article, chances are you already have a web hosting provider, or you're looking to find the right provider. Either way, you've landed in the right spot. With the web expanding at the rate it is, having your own website is becoming a necessity. For this reason, you will find hundreds, possibly thousands of web hosting companies out there competing for your wallet. Who knows..? They may already have your wallet!
Majority of the time these companies offer inexpensive hosting, but fail to provide the most important needs for your business. In this article you will learn key indicators to help you know if its time to find a new web hosting company.
How did I end up in this situation?
Consider the following scenario:
You decide to start your own blog, or maybe a personal or business website. You start doing some extensive (or not so extensive) searching on Google and you find a web hosting company offering unlimited web hosting for the very low price of $1.95! It sounds great. They even offer all of the bells and whistles such as free backups, one-click installs, unlimited disk space and bandwidth, and a free domain. Moreover, they hit the spot with the guarantee 99.9% uptime! Now, you're sold! You register your domain, fire up a one-click install of WordPress, activate a new theme and install some plugins. Things are going great.
After a few weeks of your website being live, you start to have some problems. You then notice three things about this very inexpensive web hosting company.
1. Unannounced Intermittent Downtime
If you are trying to run a successful website, downtime is the last thing you need. It has negative effects on your search-engine rankings and ongoing traffic.
Of course you should understand that there is a possibility of downtime with any web hosting company, however, if your site is experiencing multiple occurrences of downtime within a week, it's time to move on.
This can be scary, because how are you supposed to know when your website is down? I suggest using some type of uptime monitoring so that you can be sure your website is up and running. Sites such as Pingdom offer uptime monitoring that you can use to see when your website has experienced downtime. Inform your web hosting company of your findings, and have them provide a legitimate reason for it.
2. Account Suspensions
Most web hosting companies have it outlined in their terms of service the right to disable or suspend your account at any time. I totally understand this as they are ultimately responsible for what you host on their servers.
The problem is that some hosting companies suspend your hosting for the smallest occurrences. They will suspend your account or disable your site for using over 2% of the shared CPU resources, or 2% of the RAM.
After suspending you, and disabling your account and FTP, they send you a long email with a junk load of reasons why your site is suspended and general information on how you can fix it.
If your web hosting company is constantly performing hard suspensions and disables on your site without any forewarning or notices, it's time to move on.
3. They're Unreachable
This reason should be at the top of the list for anyone searching for a new web hosting company.
Let's consider another scenario:
Your web hosting company sends you an email around 5 P.M. stating that your website was disabled for using excessive resources. The email states that your account has been disabled and you will need to inform them that you will fix the issue and it will not happen again in order for them to reinstate your account.
You have things to do, so you do not see the email until about 6:30 P.M. In response to the email, you pick up the phone to call them, and you find that their technical support team is out of the office at 6:00 P.M.
Your only option? "Submit a ticket."
This is a common issue among so many hosting companies. If you care about your website and more importantly your visitors, you need to find a web hosting company who has a technical support team that is available 24 hours a day and 7 days a week.
If your current web hosting company does not offer this, it's time to move on. Don't wait! If your site is important, go now!
I have a list of recommended web hosting, please check it out if you're looking to provide your site the type of web hosting company it deserves.
If you have any questions or feedback, please leave a comment below. I would love to hear your thoughts!